Privacy policy

Privacy Policy

Last updated: May 2026

OVERVIEW

This Privacy Policy explains how Ranger Letrics collects, uses, stores, and discloses personal information when you visit our website, place an order, contact us, subscribe to marketing, or otherwise interact with our business.

In this Privacy Policy, “Ranger Letrics”, “we”, “us” and “our” refers to Ranger Letrics. “You” and “your” refers to customers, website visitors, account holders, subscribers, and other individuals who interact with us.

By using our website, placing an order, contacting us, or using our services, you agree to the handling of your personal information as described in this Privacy Policy.

SECTION 1 - INFORMATION WE COLLECT

We may collect personal information from you when you visit our website, place an order, create an account, contact us, subscribe to email or SMS marketing, request support, submit a review, or otherwise interact with Ranger Letrics.

The personal information we collect may include:

Your name.

Your email address.

Your phone number.

Your billing address.

Your shipping address.

Your order details.

Your payment confirmation details.

Your customer account details.

Your product enquiries.

Your support messages.

Your return, refund, exchange, or warranty information.

Your marketing preferences.

Any other information you choose to provide to us.

We may also collect technical and website usage information, including your IP address, browser type, device information, pages viewed, products viewed, items added to cart, checkout activity, referral source, and general interaction with our website.

SECTION 2 - INFORMATION WE DO NOT INTEND TO COLLECT

Ranger Letrics does not intentionally collect sensitive personal information such as health information, biometric information, political opinions, religious beliefs, or other sensitive information unless you choose to provide it and it is reasonably necessary for us to handle your enquiry or request.

We do not directly store full credit card numbers or complete payment card details.

Payments are processed securely through third-party payment providers.

SECTION 3 - HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

Place an order.

Create or access a customer account.

Contact us by email, phone, form, social media, SMS, or other communication method.

Subscribe to marketing.

Request customer support.

Request a return, refund, exchange, or warranty claim.

Submit a review or other content.

Use or browse our website.

We may also collect information automatically through cookies, pixels, analytics tools, advertising tools, and similar technologies.

We may receive information from third-party service providers where required to operate our store, process orders, provide support, prevent fraud, advertise, or improve our website.

SECTION 4 - WHY WE COLLECT PERSONAL INFORMATION

We collect personal information so we can operate Ranger Letrics and provide products and services to our customers.

This includes collecting information to:

Process and fulfil orders.

Confirm payment.

Pack and ship products.

Provide tracking information.

Contact you about your order.

Provide customer support.

Respond to product enquiries.

Assess compatibility or fitment questions.

Manage returns, refunds, exchanges, and warranty claims.

Prevent fraud, misuse, or unauthorised transactions.

Improve our website, products, services, and customer experience.

Send marketing communications where permitted.

Measure and improve advertising performance.

Comply with legal, tax, accounting, record-keeping, and business obligations.

Protect our website, business, customers, systems, and legal rights.

SECTION 5 - HOW WE USE PERSONAL INFORMATION

We may use your personal information to:

Create, process, confirm, fulfil, and deliver orders.

Arrange shipping through Australia Post, courier providers, warehouse partners, supplier partners, or fulfilment services.

Send order confirmations, shipping updates, tracking details, support messages, and transaction-related notices.

Respond to questions, support requests, compatibility enquiries, returns, refunds, exchanges, or warranty claims.

Manage your customer account.

Verify transactions and reduce the risk of fraud.

Provide customer service and improve our business operations.

Personalise or improve your website experience.

Send email or SMS marketing where permitted.

Run analytics, advertising, remarketing, and performance measurement.

Maintain records for legal, tax, accounting, warranty, dispute, and business purposes.

We may still send you non-marketing communications after you unsubscribe from marketing, including messages about your orders, payments, shipping, returns, refunds, warranties, customer support, or account activity.

SECTION 6 - PAYMENT INFORMATION

Payments are processed by third-party payment providers.

Ranger Letrics does not directly store full credit card numbers or complete payment card details.

Payment providers may collect and process payment information as required to process transactions, verify payments, prevent fraud, comply with legal obligations, and provide their services.

SECTION 7 - COOKIES, PIXELS AND ANALYTICS

Our website may use cookies, pixels, analytics tools, advertising tools, and similar technologies.

These technologies may be used to:

Operate the website.

Remember preferences.

Maintain cart and checkout functionality.

Analyse website traffic.

Understand customer behaviour.

Measure advertising performance.

Show relevant advertising.

Improve the customer experience.

Cookies and similar technologies may be used by Shopify, analytics providers, advertising platforms, and other third-party services connected to our store.

You can manage or disable cookies through your browser settings. Some parts of the website may not work correctly if cookies are disabled.

SECTION 8 - MARKETING AND ADVERTISING

We may use your personal information to send marketing communications, product updates, special offers, abandoned cart reminders, or promotional material where permitted.

You can unsubscribe from marketing emails or SMS messages at any time by using the unsubscribe option in the message or by contacting us.

We may use advertising platforms such as Meta, Google, Shopify, or similar services to show relevant advertising, measure advertising performance, build audiences, retarget website visitors, or understand how customers interact with our website and ads.

Advertising platforms may use cookies, pixels, device information, usage data, and similar technologies in accordance with their own privacy policies.

SECTION 9 - WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary to operate Ranger Letrics, provide our products and services, comply with legal obligations, or protect our business.

This may include disclosure to:

Shopify and website platform providers.

Payment processors.

Fraud prevention and security providers.

Australia Post, courier providers, and shipping platforms.

Warehouse, supplier, and fulfilment partners.

Overseas suppliers or warehouses where an item is shipped directly to you.

Email, SMS, phone, and customer communication providers.

Customer support and review platforms.

Analytics providers.

Advertising platforms.

IT, hosting, cloud storage, and data service providers.

Accountants, legal advisers, insurers, and professional service providers.

Government, regulatory, law enforcement, or other authorities where required or permitted by law.

We do not sell customer personal information as a standalone product.

SECTION 10 - OVERSEAS DISCLOSURE

Some service providers, suppliers, warehouse partners, fulfilment partners, technology providers, payment providers, advertising platforms, or data storage providers may be located outside Australia or may process information outside Australia.

Where an item is shipped directly from an overseas warehouse or supplier, we may need to provide your name, delivery address, contact details, order details, and shipping information to that overseas party so your order can be fulfilled.

We take reasonable steps to use reputable providers and to ensure personal information is handled appropriately.

Under Australian privacy guidance, cross-border disclosure can create obligations for Australian businesses, including taking reasonable steps before disclosing personal information overseas.

SECTION 11 - THIRD-PARTY SERVICES

Our website and business may use third-party services to operate our store and provide a better customer experience.

These third-party services may include Shopify, payment providers, shipping services, email platforms, advertising services, analytics tools, customer support tools, review platforms, social media platforms, and other integrations.

Third-party providers may collect, use, store, or disclose personal information in accordance with their own privacy policies and terms.

We recommend reviewing the privacy policies of any third-party services you interact with.

SECTION 12 - THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, products, content, or services.

We are not responsible for the privacy practices, security, content, accuracy, or policies of third-party websites or services.

Accessing third-party links is at your own risk.

SECTION 13 - REVIEWS AND USER-GENERATED CONTENT

If you submit a product review, testimonial, photo, video, comment, or other user-generated content, that content may be publicly displayed on our website, marketing material, social media, or other business channels.

Do not include personal information in public reviews or submissions that you do not want made public.

We may use reviews, testimonials, photos, videos, or feedback for business, marketing, product, support, or promotional purposes unless otherwise agreed in writing.

SECTION 14 - DATA SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This may include using secure platforms, access controls, password protection, reputable service providers, and secure payment processing.

However, no website, email system, online platform, or electronic storage method is completely secure.

You should avoid sending sensitive or confidential information through insecure channels.

If you believe your personal information, account, or order details may have been compromised, please contact us as soon as possible.

Australian Privacy Principle 11 requires covered entities to take reasonable steps to protect personal information and to destroy or de-identify it when no longer needed, subject to legal retention requirements.

SECTION 15 - RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

Complete transactions.

Provide customer support.

Manage returns, refunds, exchanges, and warranty claims.

Maintain business, tax, accounting, and legal records.

Resolve disputes.

Prevent fraud or misuse.

Comply with legal obligations.

Enforce our policies and terms.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.

SECTION 16 - ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us to request access to personal information we hold about you.

You may also ask us to correct personal information that is inaccurate, incomplete, or out of date.

We may need to verify your identity before providing access to, or correcting, personal information.

In some cases, we may be unable to provide access or correction where permitted by law, but we will explain the reason where appropriate.

SECTION 17 - MARKETING PREFERENCES

You can unsubscribe from marketing emails or SMS messages at any time by using the unsubscribe option included in the message or by contacting us.

Unsubscribing from marketing does not stop transaction-related communications, such as order confirmations, shipping updates, tracking information, customer support messages, return updates, warranty information, or account notices.

SECTION 18 - CHILDREN’S PRIVACY

Our website and products are not directed to children.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to Ranger Letrics, please contact us so we can review the matter and take appropriate action.

SECTION 19 - PRIVACY COMPLAINTS

If you have a complaint or concern about how we handle your personal information, please contact us using the details below.

Please include enough information for us to understand and investigate your complaint.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy authority.

SECTION 20 - CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology providers, legal obligations, or privacy practices.

The updated version will be posted on our website with a revised “Last updated” date.

Your continued use of our website or services after the updated Privacy Policy is posted means you accept the updated policy.

SECTION 21 - CONTACT INFORMATION

Questions about this Privacy Policy, privacy requests, corrections, access requests, or complaints should be sent to:

Email: support@ranger-letrics.com.au
Phone: 0498 855 174
Location: Toowoomba, QLD, Australia