Terms of service

Terms of Service

Last updated: May 2026

OVERVIEW

This website is operated by Ranger Letrics. Throughout the site, the terms “we”, “us” and “our” refer to Ranger Letrics.

Ranger Letrics offers this website, including all information, products, tools and services available from this site, to you, the customer or website user, conditioned upon your acceptance of the terms, conditions, policies and notices stated here.

By visiting our website, browsing our store, placing an order, or purchasing a product from us, you agree to be bound by these Terms of Service, including any additional terms, conditions and policies referenced or linked on our website.

These Terms of Service apply to all users of the site, including browsers, customers, merchants, vendors and contributors of content.

Please read these Terms of Service carefully before using our website or purchasing from Ranger Letrics. If you do not agree to these Terms, you should not access the website or use our services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, territory or place of residence, or that you have permission from a parent or guardian to use this website.

You must not use our products, website or services for any illegal, unauthorised or unsafe purpose.

You must not transmit viruses, malicious code, worms, or anything that may damage, interfere with, or compromise the security or operation of our website, systems, services or users.

A breach of these Terms may result in the termination or restriction of your access to our website or services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, limit orders, or restrict access to our website where reasonably necessary, including where we suspect fraud, misuse, incorrect information, unauthorised resale, or a breach of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, or use any part of our website, services, product information, images, content, or branding without our written permission.

The headings used in these Terms are included for convenience only and do not limit or affect the meaning of these Terms.

SECTION 3 - ACCURACY OF INFORMATION

We aim to provide accurate and up-to-date product information, pricing, compatibility details, descriptions, images, stock information and website content.

However, information on our website may occasionally contain errors, omissions, outdated information, typographical mistakes, or inaccuracies.

Product images, colours, packaging, included accessories, branding and appearance may vary slightly depending on supplier batches, screen display settings, product updates or manufacturing changes.

You agree that it is your responsibility to review product information carefully before placing an order.

SECTION 4 - PRODUCT COMPATIBILITY AND FITMENT

Some Ranger Letrics products are vehicle-specific and may only suit certain models, build years, trims, software versions, regions or configurations.

This includes, but is not limited to, remote start keys, vehicle accessories, electronic products, replacement parts and model-specific components.

Customers are responsible for checking product compatibility before purchasing.

Where compatibility information is provided, it is provided as a general guide only. Compatibility may vary depending on the vehicle, model year, software version, factory options, previous modifications, market region, installation method, or other factors outside our control.

If you are unsure whether a product is suitable for your vehicle, you should contact Ranger Letrics before placing your order.

SECTION 5 - REMOTE START KEYS AND PROGRAMMABLE PRODUCTS

Remote start keys and programmable products are intended only for compatible vehicles and supported factory systems.

Where a product is described as enabling or supporting a factory remote start function, this does not guarantee compatibility with every vehicle, model, trim, software version or configuration.

Customers are responsible for following all setup instructions carefully and ensuring they have the required original keys, vehicle access, compatible vehicle system and any other requirements stated in the product description.

Ranger Letrics is not responsible for issues caused by incorrect setup, incorrect vehicle compatibility, misuse, incorrect programming, third-party programming, vehicle faults, missing original keys, software changes, aftermarket modifications, or failure to follow instructions.

This section does not limit any rights you may have under Australian Consumer Law.

SECTION 6 - PRODUCTS AND SERVICES

Certain products or services may be available exclusively online through our website.

Products may have limited quantities and are subject to return or exchange only in accordance with our Return and Refund Policy and your rights under Australian Consumer Law.

We reserve the right to limit the sale of products or services to any person, region or jurisdiction where reasonably necessary.

We reserve the right to limit quantities, discontinue products, update products, change pricing, correct errors, or update product descriptions at any time without notice.

Any offer for any product or service made on this site is void where prohibited by law.

SECTION 7 - PRICING AND PAYMENT

All prices are listed in Australian dollars unless otherwise stated.

Prices for our products are subject to change without notice.

We reserve the right to correct pricing errors, product information errors, shipping charge errors, promotional errors or checkout errors at any time, including after an order has been placed.

If an order is affected by a pricing or information error, we may contact you to confirm whether you wish to proceed at the corrected price, or we may cancel and refund the order where appropriate.

Payment must be received and approved before an order is processed or dispatched.

SECTION 8 - ORDER ACCEPTANCE AND CANCELLATION

Placing an order through our website does not guarantee acceptance of the order.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including where:

the product is unavailable;

there is a pricing, stock or product information error;

payment cannot be verified;

the order appears fraudulent, suspicious or unauthorised;

the delivery address is incomplete or invalid;

the order appears to be for unauthorised resale; or

the order cannot reasonably be fulfilled.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled item or order.

SECTION 9 - STOCK AVAILABILITY, BACKORDERS AND PRE-ORDERS

Stock availability shown on our website is provided as a guide only and may change without notice.

If an item is out of stock, it may be available for backorder or pre-order.

Where an item is listed as backorder or pre-order, delivery may take longer than standard in-stock items.

Estimated delivery or availability timeframes are estimates only and may change due to supplier delays, freight delays, customs delays, warehouse delays or other circumstances outside our direct control.

By placing an order for a backorder or pre-order item, you acknowledge that dispatch and delivery may be delayed.

SECTION 10 - SHIPPING AND DELIVERY

Shipping and delivery are handled in accordance with our Shipping Policy.

Customers are responsible for providing accurate and complete delivery details at checkout.

Once an order has been dispatched, delivery is handled by the shipping carrier.

Ranger Letrics is not responsible for carrier delays, incorrect addresses provided by customers, or delivery issues outside our direct control, but we will assist where possible with tracking enquiries and carrier investigations.

SECTION 11 - RETURNS, REFUNDS AND AUSTRALIAN CONSUMER LAW

Returns and refunds are handled in accordance with our Return and Refund Policy.

Nothing in these Terms of Service excludes, restricts or modifies any rights you may have under Australian Consumer Law.

If a product fails to meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

Our change-of-mind return policy, restocking fees, return windows and seal requirements do not apply in a way that limits your rights where a product is faulty, incorrect, damaged in transit, not as described, or otherwise fails to meet a consumer guarantee.

SECTION 12 - INSTALLATION, USE AND CUSTOMER RESPONSIBILITY

Some products sold by Ranger Letrics may require installation, setup, pairing, programming or correct handling.

Customers are responsible for ensuring products are installed, fitted, set up or used correctly.

Where relevant, products should be installed or checked by a suitably qualified person.

Ranger Letrics is not responsible for damage, faults, losses, injury, vehicle issues or product failure caused by incorrect installation, misuse, incorrect setup, incorrect vehicle compatibility, failure to follow instructions, modifications, unauthorised repairs, or use outside the intended purpose.

This section does not limit any rights you may have under Australian Consumer Law.

SECTION 13 - WARRANTIES

Product warranties are handled in accordance with our Warranty Policy, product descriptions, supplier terms, and Australian Consumer Law.

Any warranty offered by Ranger Letrics is provided in addition to, and does not replace, your rights under Australian Consumer Law.

Warranty coverage may not apply where a fault or issue is caused by misuse, incorrect installation, unauthorised modification, accidental damage, normal wear and tear, incorrect vehicle compatibility, or failure to follow instructions.

SECTION 14 - THIRD-PARTY TOOLS AND SERVICES

Our website may use third-party tools, platforms and services, including Shopify, payment providers, shipping platforms, analytics tools, advertising services and other integrations.

These third-party services may be subject to their own terms, privacy policies and operating conditions.

We are not responsible for third-party tools, websites, platforms or services that are not owned or controlled by Ranger Letrics.

SECTION 15 - THIRD-PARTY LINKS

Our website may contain links to third-party websites, platforms, products, services or content.

Third-party links are provided for convenience only.

We are not responsible for the content, accuracy, privacy practices, security, policies, products or services of third-party websites.

You should review the relevant third-party terms and policies before using or purchasing from third-party websites or services.

SECTION 16 - USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, feedback, comments, photos, videos, suggestions or other content to Ranger Letrics, you agree that we may use, reproduce, publish, display, edit or share that content for business, marketing, website, product, support or promotional purposes, unless otherwise agreed in writing.

You must not submit content that is unlawful, offensive, misleading, defamatory, abusive, obscene, threatening, infringing, harmful, fraudulent, or contains viruses or malicious code.

You are responsible for the accuracy and legality of any content you submit.

We reserve the right to remove or edit user content where we consider it necessary.

SECTION 17 - PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website or placing an order, you agree that we may collect, use and disclose personal information as described in our Privacy Policy.

SECTION 18 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, compatibility, pricing, promotions, offers, shipping charges, delivery times, stock availability or other information.

We reserve the right to correct errors, inaccuracies or omissions, update information, cancel orders, or change information at any time without prior notice, including after you have submitted an order.

SECTION 19 - PROHIBITED USES

You are prohibited from using the website, services, products or content:

for any unlawful purpose;

to violate any law, regulation or third-party right;

to submit false or misleading information;

to infringe intellectual property rights;

to harass, abuse, insult, harm, defame, threaten or discriminate;

to upload or transmit viruses, malware or harmful code;

to collect or track personal information of others;

to spam, phish, scrape, crawl or interfere with the website;

to bypass security features;

to misuse our products or services; or

to engage in conduct that may damage Ranger Letrics, our customers, our website or our systems.

We reserve the right to terminate or restrict access to our website or services for any prohibited use.

SECTION 20 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that our website or services will be uninterrupted, timely, secure, error-free or free from defects.

To the maximum extent permitted by law, Ranger Letrics is not liable for indirect, incidental, special, consequential or punitive damages, including loss of profit, revenue, data, savings, business opportunity or goodwill.

To the maximum extent permitted by law, our liability is limited to the amount paid by you for the relevant product or service.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under Australian Consumer Law.

SECTION 21 - INDEMNIFICATION

You agree to indemnify and hold harmless Ranger Letrics and its owners, employees, contractors, suppliers, service providers and partners from any claim, demand, loss, liability, cost or expense arising from:

your breach of these Terms;

your misuse of the website, products or services;

your violation of any law or third-party right;

incorrect installation, misuse or unauthorised modification of a product; or

information or content you provide to us.

SECTION 22 - SEVERABILITY

If any part of these Terms is found to be unlawful, void or unenforceable, that part will be severed to the extent required, and the remaining provisions will continue to be valid and enforceable.

SECTION 23 - TERMINATION

These Terms remain effective unless terminated by either you or us.

You may stop using our website or services at any time.

We may terminate or restrict your access to the website or services if we believe you have breached these Terms or used the website, products or services improperly.

Any obligations or liabilities incurred before termination will survive termination where necessary.

SECTION 24 - ENTIRE AGREEMENT

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Ranger Letrics in relation to your use of our website and services.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

SECTION 25 - GOVERNING LAW

These Terms of Service and any separate agreements with Ranger Letrics are governed by the laws of Australia.

Where applicable, disputes will be handled in accordance with the laws of Queensland, Australia.

SECTION 26 - CHANGES TO THESE TERMS

We may update, change or replace any part of these Terms of Service at any time by posting the updated version on our website.

It is your responsibility to review these Terms periodically.

Your continued use of our website or services after changes are posted constitutes acceptance of those changes.

SECTION 27 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Email: support@ranger-letrics.com.au
Phone: 0498 855 174
Location: Toowoomba, QLD, Australia